Under the Support menu tab at www.lavasoft.com, you can access the FAQs, the Support Forums, and the Support Center. Access to the Support Center is only available to customers who have purchased Ad-Aware 2007 Plus, Ad-Aware 2007 Pro and Ad-Aware SE Enterprise.

FAQs

The FAQs provide you with answers to some of the most frequently asked questions about Lavasoft products. For your convenience, we have sorted the Frequently Asked Questions (FAQs) by topic to include technical, sales, and reseller sections.

Support Forums

In the Lavasoft Support Forums, at www.lavasoftsupport.com, you will find useful information about our products, browse solutions to problems, and post questions to be answered by Lavasoft staff, experienced professionals and knowledgeable Ad-Aware users.

Support Center

Your purchase of Ad-Aware 2007 provides you with unlimited access to Lavasoft’s Support Center. By logging into the Support Center, you have easy access to your user information (your license and personal information), the Customer E-Store (ordering instructions, version update information, etc.) product resources (product downloads and manuals) and support (technical and sales support).

Through the Support Center, you can contact the Lavasoft Support Center staff by e-mail. After logging in to the Support Center, send in a Technical Support or Sales Support inquiry.

We provide large corporations and Enterprise customers with Point of Contact (POC) support. Service Level Agreements (SLA’s) are also available upon request.