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SnagIt Add-Ins User's Guide > SnagIt Support

SnagIt Support

If you have a question pertaining to SnagIt, we recommend that you first search the built-in help file to find the information that you need.

If you still need technical support help, you can get free support by searching our Web site's support database.

Make sure that you are logged on to the Internet.
From within SnagIt, choose Help > Support.
Select the TechSmith Support Website link.

Diagnostic Information

When working with technical support, you could be asked to email or fax SnagIt diagnostics. If so:

Select Help > Support.
The diagnostic information will be highlighted. Choose Copy to Clipboard and then paste the information into an e-mail message, along with any other information requested by the Technical Support team.
Alternatively, save the diagnostic information to a file by clicking Save to File, then attach the file to your e-mail or print the data and fax (+1 517.913.6121) it to SnagIt support, along with any other information requested by the Technical Support team.
Click OK to close the SnagIt Support window.