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Support and Questions
To check whether you have the most recent version of
WinZip®, please check the
WinZip home page.
Please see the section titled
Frequently Asked Questions for
answers to common questions.
Technical support is available at no charge as described
below. The best way to report problems is with the support forms available from
the "Support" link on the
WinZip home page. You
can also send e-mail to address shown on the WinZip web site's
contact page, or postal mail to WinZip Computing,
P.O. Box 540, Mansfield CT 06268.
When reporting problems, please include the following
information:
- Is the problem reproducible? If so, how?
- What version of Windows are you running (Windows 2000, Windows XP, etc.)?
- What version of WinZip are you running? (To see what version of WinZip you
have, choose About WinZip from the Help menu.) Please
include the entire "version" line in your problem report.
- If a dialog box with an error message was displayed, please include the
full text of the dialog box, including the text in the title bar.
- If the problem involves an external program such as LHA.EXE, what
version of the failing program are you using? Please see the section titled
System Requirements for minimum version
numbers for these programs.
Note: You can press F1 at any time while WinZip is active
for context sensitive help.
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