| Frequently Asked Questions
The latest update of FAQ is available online
How do I report bugs?
Please e-mail any errors in the interests of continual FlashGet
improvement and refinement. In your mail please specify:
* The URL to file which you tried to download.
* Which operating system you are running.
* The copy of log for the troublesome download.
* The FlashGet version you are using.
* An error description
If an illegal operation occurred please include the fault details.
How do I bypass a FlashGet download?
Check Disable Monitor Browser in the Drop Zone or Tray
context (right-click) menu.
windows (like the main job list window) don't display information. What's wrong?
Run regedit, and delete the following key in your registry:
How download from freedrive.com?
FreeDrive.com can be configured to use FlashGet, but it takes a few steps to set it up.
(Before any of these steps, you of course need to sign up with FreeDrive.com)
Log on to your FreeDrive account.
Switch to the Administration tab in FreeDrive, then pick the "Edit My Profile"
Uncheck the "Auto Download" item on your profile.
Log out, then log back in.
Now, when you pick to download a file in FreeDrive the popup window will have a
"Download Now" link. Just Drag it to FlashGet drop zone or select "Download
using FlashGet" from context menu
"Download All By FlashGet" and "Download using FlashGet"
options don't work
Reinstall FlashGet and then run FlashGet again. Restart your browser. Also make sure you
don't install FlashGet in a directory containing non-English characters.
No IE monitoring (click detection) at all. What's wrong?
Click "Default Manager" on Options/Monitor and restart your computer. If still
have problem make sure Download All by FlashGet and Download using FlashGet options
are enabled. Refer to the above question.
Due to the enormous amount of software that monitor browser clicks, there are often
conflicts that leads to undetected browser clicks. FlashGet is capable of using two
different IE monitoring methods. Switch to the other method if the first one doesn't work.
It's recommended you to restart the computer after doing this. If
only part of the clicks were not detected, it is because IE did not
transfer the URL to clipboard. URL tracking will be improved by using an additional method
in future versions.
When using IE5.5, after FlashGet monitors clicks, IE displays a error page. What's wrong?
Monitor method 1 does not work with IE 5.5 very well, please switch to method 2.
What's diffrent of method1 and method2 ?
Use diffrent mechanism. Due to the enormous amount of software that
monitor browser clicks, there are often conflicts that leads to undetected browser clicks.
FlashGet is capable of using two different IE monitoring methods. Switch to the other
method if the first one doesn't work. It's recommended you to restart the computer after
Socket Error 1006x
Make sure your internet connection is OK, (if using proxy server, please make sure that
all the setting are correct). The problem might have been caused by connecting using too
many Jets, do not try to download too many file simultaneously. If the error occur in only
part of the sites, it's probably because the site is down, download the file at an other
Cannot create or open file
Make sure the directory exists and is not corrupted. Please use
Scandisk to check and fix problems on the hard drive.
Clicking on X only minimizes FlashGet.
FlashGet was designed like this. Its main purpose is to prevent user
from accidentally closing down the program. If you want to shut it down completely,
right-click on the FlashGet icon in your traybar and choose Exit. Add the following entry
to the registry table if you wish to close it down when clicking on the X Close button
rather than minimizing it
Why doesn't FlashGet include ranking download system like other download managers do?
FlashGet's download system is quite different to the others. FlashGet arranges download
jobs in top-to-bottom order; higher positioned jobs get downloaded before lower positioned
jobs. We think this is much more intuitive. You can rearrange the order by selecting jobs
and press the Up or Down arrow on the toolbar. Hold down the Ctrl key when clicking
Up or Down and you can move jobs directly to the top or the bottom in a convenient single
step. Use Shift and Ctrl keys to select multiple files.
How come some files can ONLY be downloaded by using the browser?
Some sites only allow you to download files from specific browsers. Go to Tools menu,
Options... , then Protocol and set User-Agent as Internet
Explorer 5.x;. This allows FlashGet to identify itself as IE5.x. Some other sites
restrict users to use a referrer page. If that's the case, enter the referrer page URL
under job Properties. As an example, there's a link to the FlashGet file on http://www.amazesoft.com/download.htm.
The referrer in this case would be http://www.amazesoft.com/download.htm
I'm using Mircosoft's proxy server software. The user name and
the password are correct, but the download doesn't start.
FlashGet only supports basic authentication. In order to successfully use FlashGet with MS
Proxy Server you can
Enable basic authentication on the MS Proxy Server (if you have privileges to administrate
it). Install to your local computer the MS Proxy Winsock Client which will logon to MS
Proxy server so you can use FlashGet (usually, the installation routine for it can be
found at \\proxy-server-name\mspclnt\setup.exe)
How do I use FlashGet? How do I use a proxy server?
Go to the Tools menu, click on Options...
then Proxy. Check both HTTP and FTP Default to direct
connection, or add your own Proxy server address (ask your network administrator for it)
by clicking on Add That's all you have to do. Now you can use FlashGet to download
files. If you're uncertain how to add files to the download list, refer to Adding jobs If FlashGet still doesn't download after you have
successfully added jobs to the job list and pressed Start, then you have to ask your
network administrator for a Proxy server address and its port.
How do I make FlashGet invoke my Virus scanner and scan
downloaded files automatically?
Go to the Tools menu, then Options...
, then File Manager. Select the Use virus scanner to scan the downloaded file(s)
checkbox. Now specify the path of the required exe file and its instruction
variable. For example:
McAfee AntiVirus C:\Program Files\McAfee\VirusScan95\scan95, args /autoscan
Norton AntiVirus C:\Program Files\Norton Antivirus\navw32.exe, Args (empty)
Alternatively, right-click on any downloaded jobs and choose Virus Scan.
How come the speed decreases when 99% were done?
Most time when downloading is nearly finished, there're only 1 or 2 ants working, and they
may encounter congestions and timouts.
DLL required and a device not functioning problems (especially in
These occur because some DLLs required by FlashGet do not exist or are not the right
version. Please install DCOM98
for Windows98 or DCOM95
Failed to create empty document occurs when running FlashGet.
1.Install a new
version of Microsoft's Common Control
2. Install DCOM98 for
Windows98 or DCOM95
How to use FlashGet's management features? How to set default
FlashGet can categorize downloaded files and place them in specified folders,
each category has its own directory. For example the category MP3's default hard drive
directory is c:\download\mp3. When placing a file into MP3, the actual file will be placed
in c:\download\mp3. All downloaded jobs can be moved to any category, moving the actual
file to the folder in the process. Downloaded is the default category. Changing its
hard drive directory changes the default download directory as well. It's not recommended
you change any default download category.
I download from an FTP server with broken downloads (resume)
support via a proxy server, but FlashGet always starts downloading from the beginning.
The proxy-server might not be supporting resume (like Microsoft Proxy Server). If this is
the case, you should try to use direct connection or Winsock-client.
What is the PASV mode (passive mode)?
Usually, when retrieving files over FTP, two connections are used. One for commands and
one for data. Command connection is set by the client and the data connection is set by
server. In some cases (when using firewall for instance) both connections have to be set
by the client. In such a cases the server goes to passive mode when a PASV command is sent
from the client.
I can't retrieve a file from an FTP server! What can I do?
If you are connected to Internet through a firewall/proxy server, please enable PASV mode
in FlashGet by going to Tools > Optons... > Proxy and editing
your proxy connection there.
"Unexpect file format" occurs when Flashget run?
Default download datebase(default.jcd) is corrupted, please use backup download
database(default.bk1,default,bk2,default.bk3) recover it.
download files one by one?
Set "Max simultaneous
jobs" to 1 in "Options/Connections", start all files which you want
download, files will download one by one.